Overnight Front Office Leader: Elevate Guest Experience

Hilton; Orlando (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Travel perks

ESPP discounts

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton Orlando is seeking a Front Office leader to oversee daily front office operations, guest services, registration, and room inventory. You’ll drive guest satisfaction and ensure seamless check-in experiences across all guest touchpoints.

You will also promote hotel services, implement up-selling strategies to boost occupancy and revenue, and train the team to deliver warm, personalized hospitality in a fast-paced environment.

Qualifications

• Experience overseeing front office operations and guest services.
• Strong communication and leadership abilities.
• Commitment to hospitality, integrity, and teamwork.

Responsibilities

• Oversee daily front office operations including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide improvements to the guest experience.
• Promote hotel services and execute up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Supervise and develop front office team, coach performance, and foster a positive work environment.

Skills

Guest service excellence

Team leadership

Communication skills

Revenue initiatives

Job description

Hilton Orlando is seeking a Front Office leader to oversee daily front office operations, guest services, registration, and room inventory. You’ll drive guest satisfaction and ensure seamless check-in experiences across all guest touchpoints.

You will also promote hotel services, implement up-selling strategies to boost occupancy and revenue, and train the team to deliver warm, personalized hospitality in a fast-paced environment.