Overnight Front Office Supervisor — Elevate Guest Experience

Hilton; Chicago (IL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Complimentary Meal per shift

Complimentary access to the hotel athl

Discounted parking

Job summary

The Hilton Chicago is seeking an Overnight Front Office Supervisor to join our team on the overnight shift. The role focuses on supervising the front office, ensuring smooth guest check-ins, and maintaining a welcoming atmosphere.

Responsibilities include leading the overnight team, handling guest inquiries, managing lobby flow, and completing the night audit with accurate postings. Salary ranges from $28 to $33 per hour depending on experience.

Responsibilities

• Supervise front office team: ensure smooth check-ins/check-outs and guest service.
• Lead day-to-day team operations: assign tasks, run pre-shift meetings, train, provide feedback.
• Lead guest issue resolution: respond to inquiries and support escalations.
• Manage lobby flow: monitor guest traffic and adjust coverage.
• Complete night audit: verify hotel charges and postings.

Job description

The Hilton Chicago is seeking an Overnight Front Office Supervisor to join our team on the overnight shift. The role focuses on supervising the front office, ensuring smooth guest check-ins, and maintaining a welcoming atmosphere.

Responsibilities include leading the overnight team, handling guest inquiries, managing lobby flow, and completing the night audit with accurate postings. Salary ranges from $28 to $33 per hour depending on experience.