Overnight Front Desk Lead & Night Audit Supervisor

Concord Hospitality Enterprises Co.; Atlanta (GA); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Descripción de la vacante

Concord Hospitality Enterprises Co. in Atlanta, GA is seeking a Night Audit Supervisor to oversee the nightly Front Office operations and Night Audit staff during the overnight shift. Must have open availability to work nights and weekends; shift times vary as this position will also support the PM shift.

Minimum of 2 year Front Desk Clerk or Night Auditor experience; FSPMS experience is a plus. Applications submitted with a resume only will move forward.

Formación

• Supervisory experience in front office or night audit operations preferred.
• Strong decision-making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette and professional demeanor.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Responsabilidades

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Conocimientos

Supervisory experience

Decision-making

Communication skills

Overnight shift

Guest satisfaction focus

Descripción del empleo

Concord Hospitality Enterprises Co. in Atlanta, GA is seeking a Night Audit Supervisor to oversee the nightly Front Office operations and Night Audit staff during the overnight shift. Must have open availability to work nights and weekends; shift times vary as this position will also support the PM shift.

Minimum of 2 year Front Desk Clerk or Night Auditor experience; FSPMS experience is a plus. Applications submitted with a resume only will move forward.