Night Audit Supervisor – Overnight Front Desk Lead

Concord Hospitality Enterprises Co.; Atlanta (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Discounted room rates at Concord‑owned

Training, development, and careerAdv。

Job summary

Concord Hospitality Enterprises Co. in Atlanta, GA seeks a Night Audit Supervisor to oversee nightly Front Office and Night Audit operations.

You will serve as the primary contact for guests and hotel departments overnight, ensuring smooth operations, accurate reporting, and a safe environment. This role requires 2+ years of front desk clerk or night auditor experience, with open availability for nights and weekends.

Qualifications

• Supervisory experience in front office or night audit operations.
• Strong decision‑making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Responsibilities

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Skills

Supervisory experience

Decision-making skills

Excellent communication

Overnight work ability

Guest service commitment

Job description

Concord Hospitality Enterprises Co. in Atlanta, GA seeks a Night Audit Supervisor to oversee nightly Front Office and Night Audit operations.

You will serve as the primary contact for guests and hotel departments overnight, ensuring smooth operations, accurate reporting, and a safe environment. This role requires 2+ years of front desk clerk or night auditor experience, with open availability for nights and weekends.