Front Desk & Guest Services Specialist

Embassy Suites Pittsburgh; Pittsburgh (Allegheny County); Presencial; USD 18 000 - 25 000; Tempo parcial

Resumo da oferta

Concord Hospitality's Front Desk Clerk or Guest Services Clerk in Pittsburgh, PA is the hub of guest interaction from arrival to departure. You will be proactive, responsive, and caring to ensure guests feel welcomed and supported throughout their stay.

If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this part-time on-site role could be a great fit, with opportunities to grow within Concord-managed hotels.

Qualificações

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends and holidays.

Responsabilidades

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Conhecimentos

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexible scheduling

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Concord Hospitality's Front Desk Clerk or Guest Services Clerk in Pittsburgh, PA is the hub of guest interaction from arrival to departure. You will be proactive, responsive, and caring to ensure guests feel welcomed and supported throughout their stay.

If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this part-time on-site role could be a great fit, with opportunities to grow within Concord-managed hotels.