Guest Experience Agent — Warm Welcomes, Free Meals

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Free meals for every shift

Free beverages all day

Job summary

Wyndham Grand Pittsburgh Downtown is seeking a Front Desk Agent to deliver exceptional guest service, manage smooth check-ins and check-outs, and coordinate with team to ensure a seamless stay for guests. You will handle reservations, guest requests, and billing with a courteous, professional demeanor.

The role emphasizes hospitality excellence, multitasking across front-desk duties, and a welcoming attitude in a busy hotel setting.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, welcoming guest interactions and smooth check-ins/check-outs.
• Communicate clearly with guests and team to keep operations flowing.
• Think quickly to resolve issues and turn challenges into positive outcomes.
• Multitask across reservations, arrivals, departures, and financial details.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Hotel management software familiarity

Microsoft Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Wyndham Grand Pittsburgh Downtown is seeking a Front Desk Agent to deliver exceptional guest service, manage smooth check-ins and check-outs, and coordinate with team to ensure a seamless stay for guests. You will handle reservations, guest requests, and billing with a courteous, professional demeanor.

The role emphasizes hospitality excellence, multitasking across front-desk duties, and a welcoming attitude in a busy hotel setting.