Evening Front Office Manager - Elevate Guest Experience

Hilton; Cleveland (OH); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellbeing resources

Generous PTO and health benefits

Job summary

Hilton Cleveland Downtown is seeking a Front Office Manager to oversee daily front office operations, guest services, and room inventory. This role emphasizes creating memorable stays, coaching a team, and driving revenue through strategic up-selling initiatives.

The position is primarily second shift with flexibility for occasional first shift or overnight coverage, and offers base compensation of $57,000–$60,000 annually plus upsell incentives.

Qualifications

• Experience leading a front office or guest services team.
• Strong guest service focus and leadership skills.
• Ability to drive revenue through upsell initiatives.
• Willingness to work second shift with some flexibility.

Responsibilities

• Oversee daily front office operations, registration, and room inventory.
• Monitor guest satisfaction and guide improvements.
• Promote services and implement up-selling to drive occupancy.
• Provide training and coaching to front office staff.
• Welcome guests and respond to inquiries promptly.
• Lead a positive, productive team environment.

Skills

Guest service

Leadership

Team management

Upselling revenue

Communication

Job description

Hilton Cleveland Downtown is seeking a Front Office Manager to oversee daily front office operations, guest services, and room inventory. This role emphasizes creating memorable stays, coaching a team, and driving revenue through strategic up-selling initiatives.

The position is primarily second shift with flexibility for occasional first shift or overnight coverage, and offers base compensation of $57,000–$60,000 annually plus upsell incentives.