Overnight Front Desk Host - Luxury Hotel Experience

Thompson Hotels; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off & Holidays

Complimentary Associate Parking

Hyatt Colleague Travel Discounts World

Employee Assistance Program

Tuition Reimbursement Opportunities

Career Growth and Development

Job summary

Thompson Dallas is seeking an Overnight Front Office Host to welcome guests during late hours, handle arrivals and departures, and maintain seamless hotel operations. You will deliver warm, personalized service, reconcile nightly transactions, and support safety and guest needs throughout the overnight shift.

Experience in luxury hospitality and Opera PMS is preferred. This role requires excellent communication, attention to detail, and the ability to work independently in a fast-paced

Qualifications

• Previous front office or guest services experience preferred.
• Luxury, lifestyle, or upscale hotel experience preferred.
• Previous Night Audit experience preferred.
• Opera PMS experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight operations.
• High school diploma or equivalent required.

Responsibilities

• Deliver warm, genuine, and personalized service to every guest.
• Welcome guests, process arrivals and departures, and ensure a seamless check-in and check-out experience.
• Respond to guest requests and resolve concerns with professionalism, empathy, and confidence.
• Build connections with guests by sharing knowledge of the hotel, neighborhood, and local experiences.
• Promote hotel amenities, experiences, and premium room offerings.
• Complete nightly audit procedures and reconcile daily revenue and financial transactions.
• Generate required reports and ensure the accuracy of guest accounts and hotel records.
• Maintain awareness of hotel activity and support overnight safety and security procedures.
• Collaborate with hotel departments to ensure a smooth and exceptional guest experience.
• Uphold Hyatt and Thompson service standards in every guest interaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent worker

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Thompson Dallas is seeking an Overnight Front Office Host to welcome guests during late hours, handle arrivals and departures, and maintain seamless hotel operations. You will deliver warm, personalized service, reconcile nightly transactions, and support safety and guest needs throughout the overnight shift.

Experience in luxury hospitality and Opera PMS is preferred. This role requires excellent communication, attention to detail, and the ability to work independently in a fast-paced