Overnight Front Office Host

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Holidays

Complimentary Associate Parking

Employee Assistance Program

Tuition Reimbursement Opportunities

Career Growth and Development withinHy

Job summary

Thompson Dallas, part of Hyatt, seeks an Overnight Front Office Host to greet guests and manage overnight transactions in Downtown Dallas. You’ll support seamless check‑in/out, resolve guest requests, and promote hotel amenities.

Must have front office or guest services experience, strong communication, and the ability to work independently overnight. Benefits include insurance, 401(k), PTO, and career growth opportunities within Hyatt.

Qualifications

• Front office, guest services or customer service experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to work independently during overnight operations.

Responsibilities

• Deliver warm, genuine, and personalized service to every guest.
• Welcome guests, process arrivals and departures, and ensure smooth check‑in/out.
• Respond to guest requests and resolve concerns with professionalism and empathy.
• Collaborate with hotel departments to ensure an exceptional guest experience.
• Maintain awareness of hotel activity and support overnight safety and security.

Skills

Front office experience

Guest services

Hospitality

Customer service

Communication

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Thompson Dallas, we believe hospitality is personal. Located within The National in the heart of Downtown Dallas, Thompson Dallas blends striking design, exceptional dining, and a vibrant social atmosphere to create experiences that are distinctly local and unmistakably Thompson.

Our hotel features 219 thoughtfully designed guestrooms, including 52 suites, signature dining experiences, over 20,000 square feet of event space, a resort‑style pool, luxury spa, and curated experiences that connect guests to the energy and culture of Dallas.

Overnight Front Office Host to join our team and serve as the face of the hotel during overnight hours. Whether welcoming a late‑night arrival, assisting a guest in need, or ensuring the day's transactions are accurately completed, you'll play an essential role in creating seamless experiences while keeping hotel operations running smoothly.

What You'll Do

• Deliver warm, genuine, and personalized service to every guest.
• Welcome guests, process arrivals and departures, and ensure a seamless check‑in and check‑out experience.
• Respond to guest requests and resolve concerns with professionalism, empathy, and confidence.
• Build connections with guests by sharing knowledge of the hotel, neighborhood, and local experiences.
• Promote hotel amenities, experiences, and premium room offerings.
• Complete nightly audit procedures and reconcile daily revenue and financial transactions.
• Generate required reports and ensure the accuracy of guest accounts and hotel records.
• Maintain awareness of hotel activity and support overnight safety and security procedures.
• Collaborate with hotel departments to ensure a smooth and exceptional guest experience.
• Uphold Hyatt and Thompson service standards in every guest interaction.

Schedule

• Overnight shifts, typically 11:00 PM – 7:30 AM
• Weekends and holidays required

At Hyatt, we care for people so they can be their best. Eligible colleagues may enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Holidays
• Complimentary Associate Parking
• Employee Assistance Program
• Tuition Reimbursement Opportunities
• Career Growth and Development within Hyatt

Why Thompson Dallas?

Thompson Dallas is more than a hotel—it's a gathering place for travelers, locals, and culture seekers alike. If you're passionate about hospitality, thrive in a dynamic environment, and enjoy creating memorable experiences, we'd love to welcome you to our team.

Care Connects Us.

Qualifications

• Previous front office, guest services, hospitality, or customer service experience preferred.
• Luxury, lifestyle, or upscale hotel experience preferred.
• Opera PMS experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to work independently and make sound decisions during overnight operations.
• Strong attention to detail and ability to accurately handle financial transactions.
• Ability to provide exceptional guest service in a fast‑paced environment.
• High school diploma or equivalent required.

Physical Requirements

• Ability to stand and move throughout the front office for extended periods.
• Ability to lift, pull, and push up to 25 pounds with or without reasonable accommodation.
• Ability to bend, stoop, reach, and perform repetitive motions throughout the shift.
• Ability to use a computer and other office equipment for extended periods.
• Ability to work overnight shifts, weekends, and holidays as business levels require.

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