Overnight Front Office Host

Thompson Hotels; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off & Holidays

Complimentary Associate Parking

Hyatt Colleague Travel Discounts World

Employee Assistance Program

Tuition Reimbursement Opportunities

Career Growth and Development

Job summary

Thompson Dallas is seeking an Overnight Front Office Host to welcome guests during late hours, handle arrivals and departures, and maintain seamless hotel operations. You will deliver warm, personalized service, reconcile nightly transactions, and support safety and guest needs throughout the overnight shift.

Experience in luxury hospitality and Opera PMS is preferred. This role requires excellent communication, attention to detail, and the ability to work independently in a fast-paced

Qualifications

• Previous front office or guest services experience preferred.
• Luxury, lifestyle, or upscale hotel experience preferred.
• Previous Night Audit experience preferred.
• Opera PMS experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight operations.
• High school diploma or equivalent required.

Responsibilities

• Deliver warm, genuine, and personalized service to every guest.
• Welcome guests, process arrivals and departures, and ensure a seamless check-in and check-out experience.
• Respond to guest requests and resolve concerns with professionalism, empathy, and confidence.
• Build connections with guests by sharing knowledge of the hotel, neighborhood, and local experiences.
• Promote hotel amenities, experiences, and premium room offerings.
• Complete nightly audit procedures and reconcile daily revenue and financial transactions.
• Generate required reports and ensure the accuracy of guest accounts and hotel records.
• Maintain awareness of hotel activity and support overnight safety and security procedures.
• Collaborate with hotel departments to ensure a smooth and exceptional guest experience.
• Uphold Hyatt and Thompson service standards in every guest interaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent worker

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Summary

At Thompson Dallas, we believe hospitality is personal. Located within The National in the heart of Downtown Dallas, Thompson Dallas blends striking design, exceptional dining, and a vibrant social atmosphere to create experiences that are distinctly local and unmistakably Thompson.

Organization- Thompson Dallas

Summary

At Thompson Dallas, we believe hospitality is personal. Located within The National in the heart of Downtown Dallas, Thompson Dallas blends striking design, exceptional dining, and a vibrant social atmosphere to create experiences that are distinctly local and unmistakably Thompson.

Our hotel features 219 thoughtfully designed guestrooms, including 52 suites, signature dining experiences, over 20,000 square feet of event space, a resort-style pool, luxury spa, and curated experiences that connect guests to the energy and culture of Dallas.

We're looking for an Overnight Front Office Host to join our team and serve as the face of the hotel during overnight hours. Whether welcoming a late-night arrival, assisting a guest in need, or ensuring the day's transactions are accurately completed, you'll play an essential role in creating seamless experiences while keeping hotel operations running smoothly.

What You'll Do

• Deliver warm, genuine, and personalized service to every guest.
• Welcome guests, process arrivals and departures, and ensure a seamless check-in and check-out experience.
• Respond to guest requests and resolve concerns with professionalism, empathy, and confidence.
• Build connections with guests by sharing knowledge of the hotel, neighborhood, and local experiences.
• Promote hotel amenities, experiences, and premium room offerings.
• Complete nightly audit procedures and reconcile daily revenue and financial transactions.
• Generate required reports and ensure the accuracy of guest accounts and hotel records.
• Maintain awareness of hotel activity and support overnight safety and security procedures.
• Collaborate with hotel departments to ensure a smooth and exceptional guest experience.
• Uphold Hyatt and Thompson service standards in every guest interaction.

Schedule

• Overnight shifts, typically 11:00 PM – 7:30 AM
• Weekends and holidays required

Benefits

At Hyatt, we care for people so they can be their best. Eligible colleagues may enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Holidays
• Complimentary Associate Parking
• Hyatt Colleague Travel Discounts Worldwide
• Employee Assistance Program
• Tuition Reimbursement Opportunities
• Career Growth and Development within Hyatt

Why Thompson Dallas?

Thompson Dallas is more than a hotel—it's a gathering place for travelers, locals, and culture seekers alike. If you're passionate about hospitality, thrive in a dynamic environment, and enjoy creating memorable experiences, we'd love to welcome you to our team.

Qualifications

• Previous front office, guest services, hospitality, or customer service experience preferred.
• Luxury, lifestyle, or upscale hotel experience preferred.
• Previous Night Audit experience preferred.
• Opera PMS experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight operations.
• Strong attention to detail and ability to accurately handle financial transactions.
• Ability to provide exceptional guest service in a fast-paced environment.
• High school diploma or equivalent required.

Physical Requirements

• Ability to stand and move throughout the front office for extended periods.
• Ability to lift, pull, and push up to 25 pounds with or without reasonable accommodation.
• Ability to bend, stoop, reach, and perform repetitive motions throughout the shift.
• Ability to use a computer and other office equipment for extended periods.
• Ability to work overnight shifts, weekends, and holidays as business levels require.