Overnight Front Desk & Guest Services Specialist

Villa Roma; New York (NY); Presencial; USD 28 000 - 30 000; Tempo integral

Resumo da oferta

Villa Roma Resort is seeking an Overnight Front Desk Agent to serve as a key ambassador for guest services in a bustling resort environment. This role blends clerical duties with front-line hospitality, requiring organization and strong interpersonal skills to ensure guest satisfaction, accurate records, and smooth check-ins and check-outs.

Responsibilities include managing arrivals and departures, handling payments, answering inquiries, coordinating with resort departments, and maintaining

Qualificações

• High school diploma or equivalent.
• Advanced typing and computer skills.
• Strong mathematical aptitude.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Process guest arrivals and departures according to established protocols.
• Coordinate luggage assistance services for arriving and departing guests.
• Maintain accurate guest records and reservation details.
• Schedule additional activities and amenities for guests.
• Provide knowledgeable responses about resort facilities and services.
• Support guest needs throughout their stay.
• Handle all guest payment transactions accurately.
• Process credit card verifications and authorizations.
• Generate and review guest folios and bills.
• Manage cash drawer operations.
• Post charges and payments to guest accounts.
• Reconcile daily transactions.

Conhecimentos

Advanced typing and computer skills

Strong mathematical aptitude

Excellent verbal and written comms

Ability to multitask in a fast-paced环境

Formação académica

High school diploma or equivalent

Ferramentas

Hotel PMS

Descrição da oferta de emprego

Villa Roma Resort is seeking an Overnight Front Desk Agent to serve as a key ambassador for guest services in a bustling resort environment. This role blends clerical duties with front-line hospitality, requiring organization and strong interpersonal skills to ensure guest satisfaction, accurate records, and smooth check-ins and check-outs.

Responsibilities include managing arrivals and departures, handling payments, answering inquiries, coordinating with resort departments, and maintaining