Overnight Front Desk & Guest Services Pro

Automatic Data Processing, Inc.; Town of Callicoon (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Villa Roma Resort in Callicoon, NY is seeking an Overnight Front Desk Agent. This full-time role blends clerical duties with guest services, requiring organization and interpersonal skills to ensure high guest satisfaction.

You'll manage check-ins/outs, process payments, coordinate with resort departments, and maintain accurate records. Proficiency in basic accounting, strong communication, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent required.
• Strong typing and computer skills.
• Good math ability for billing and transactions.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Process guest arrivals and departures according to protocols.
• Coordinate luggage assistance for guests.
• Maintain accurate guest records and reservations.
• Schedule activities and amenities for guests.
• Provide accurate information about resort facilities and services.
• Support guest needs throughout their stay.
• Handle guest payments and transactions.
• Process credit card verifications and authorizations.
• Generate and review guest folios and bills.
• Reconcile daily transactions.
• Operate switchboard and direct calls.
• Sort and distribute incoming mail.
• Prepare operational reports.
• Maintain organized filing systems.
• Coordinate with resort departments.
• Support reservation operations.
• Document guest requests and concerns.
• Maintain lobby appearance and cleanliness.
• Monitor coffee station supplies and presentation.

Skills

Advanced typing

Computer skills

Mathematical aptitude

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

Hotel property management systems

Cash handling

Job description

Villa Roma Resort in Callicoon, NY is seeking an Overnight Front Desk Agent. This full-time role blends clerical duties with guest services, requiring organization and interpersonal skills to ensure high guest satisfaction.

You'll manage check-ins/outs, process payments, coordinate with resort departments, and maintain accurate records. Proficiency in basic accounting, strong communication, and the ability to multitask in a fast-paced environment are essential.