Overnight Front Desk Specialist

VH Hospitality; Illinois; In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental, and vision insurance

Life and disability insurance

Employee discounts

Descrizione del lavoro

VH Hospitality in Illinois seeks an Overnight Front Desk Agent to attend to guests’ needs, including registration, checkout, cashiering, and revenue reconciliation. The role requires overseeing nightly operations, ensuring smooth guest experiences, and coordinating with other hotel departments.

The position emphasizes punctuality, professional appearance, and strong communication to maintain high service standards overnight. Competitive benefits and a supportive team environment are offered.

Competenze

• Must be able to read and write to facilitate communication.
• Requires good verbal and written communication skills.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Mansioni

• Greet and welcome guests; register into computer and verify details.
• Accept payments at registration and checkout; maintain a house bank.
• Issue keys and manage safety deposit boxes; post charges.
• Coordinate with Front Desk and inform staff of room assignments and VIP reservations.
• Prepare daily reports and reconcile front desk shifts; provide next day reports to departments.

Conoscenze

Reading and writing

Verbal and written communication

Customer relations

Leadership capability

Organizational skills

Descrizione del lavoro

VH Hospitality in Illinois seeks an Overnight Front Desk Agent to attend to guests’ needs, including registration, checkout, cashiering, and revenue reconciliation. The role requires overseeing nightly operations, ensuring smooth guest experiences, and coordinating with other hotel departments.

The position emphasizes punctuality, professional appearance, and strong communication to maintain high service standards overnight. Competitive benefits and a supportive team environment are offered.