Front Desk Supervisor — Federal Hospitality Lead

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); San Diego (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Paid annual and sick leave

Medical/Dental insurance

Flexible Spending Account

Pension plan

401K savings plan - up to 3% match

Short/Long-term disability

Life insurance

Pet insurance

Tax free shopping privileges

Free bus passes/parking

Discounted tickets at MWR

Access to Navy Lodge hotels worldwide

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in San Diego is seeking a Supervisory Front Desk Manager for NHG operations. You will lead front desk staff, ensure high-quality guest service, and coordinate with management to resolve issues that exceed authority.

The role requires working all shifts, including holidays. Prior hotel lodging or guest services experience is preferred; federal employment with full benefits is offered.

Qualifications

• 2 years of general experience in administrative/ professional roles
• Substitution: 1 year of hospitality study may substitute for 6 months experience
• One year of supervisory/technical work in guest services or Navy Lodge front of house is preferred

Responsibilities

• Oversee NHG front desk operations including lobby appearance and guest service
• Handle reservations, check-in/out, invoice processing, and guest inquiries
• Train staff on NHG systems and procedures; monitor annual training compliance
• Approve leave and manage payroll-related schedules and expense reporting
• Maintain security of guest rooms and keys; supervise shift coverage and emergencies
• Act as Manager on Duty as needed to ensure continuity of operations
• Assist with event setup, setup/breakdown of breakfast service, and guest amenities

Skills

Administrative experience

Guest services

Supervisory experience

Education

High school diploma or equivalent

Hospitality study substitution

Tools

Property Management System (PMS)

Point of Sale (POS)

Payroll system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in San Diego is seeking a Supervisory Front Desk Manager for NHG operations. You will lead front desk staff, ensure high-quality guest service, and coordinate with management to resolve issues that exceed authority.

The role requires working all shifts, including holidays. Prior hotel lodging or guest services experience is preferred; federal employment with full benefits is offered.