Guest Experience Associate — Front Desk & Reservations

LBA Hospitality; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking a friendly Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue. This on-site role may also serve as Manager on Duty when assigned, and will require maintaining a clean lobby, handling calls, and coordinating with housekeeping and other departments.

Qualifications include prior customer service or reservations experience, strong

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Detail-oriented and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Computer skills

Education

High school diploma

Tools

Property Management System

Job description

LBA Hospitality is seeking a friendly Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue. This on-site role may also serve as Manager on Duty when assigned, and will require maintaining a clean lobby, handling calls, and coordinating with housekeeping and other departments.

Qualifications include prior customer service or reservations experience, strong