Night Guest Services Lead & Front Desk Auditor

LBA Hospitality; Katy (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

LBA Hospitality is seeking a guest-focused professional to manage front office operations as Manager on Duty. The role requires overseeing the hotel’s check-in/check-out process, handling guest requests, promoting services, and coordinating with other departments to ensure smooth nightly operations.

Overnight or late-evening shifts are possible, with an emphasis on maintaining a hospitable image and accurate PMS usage.

Qualifications

• Must have high school diploma or equivalent.
• Prerquisites include honesty, trustworthiness and ability to pass security clearances.
• Experience in front desk, sales, guest relations or related service preferred.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell hotel services/amenities.
• Encourage repeat business by taking future reservations and giving recommendations for alternatives.
• Identify sales leads from guest interactions and report to the appropriate staff.
• Coordinate with housekeeping and other departments on guest requests and late check-outs.
• Verify credit cards for validity at shift end.
• Learn and utilize the PMS system.
• Ensure cash/credit transactions balance at end of shifts.
• Maintain a clean, professional lobby and dining area.
• Be familiar with emergency procedures and safety standards.

Skills

English proficiency

Problem solving

Conflict resolution

Multi tasking

Education

High school diploma

Tools

PMS

Job description

LBA Hospitality is seeking a guest-focused professional to manage front office operations as Manager on Duty. The role requires overseeing the hotel’s check-in/check-out process, handling guest requests, promoting services, and coordinating with other departments to ensure smooth nightly operations.

Overnight or late-evening shifts are possible, with an emphasis on maintaining a hospitable image and accurate PMS usage.