Overnight Front Desk Concierge - Luxury Hotel

Hilton; Chicago (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Mental health resources

Generous PTO

Health & welfare benefits

Job summary

Waldorf Astoria Chicago is seeking an Overnight Front Desk Ambassador to warmly welcome guests, manage arrivals and departures, and provide tailored local recommendations in the Gold Coast area. This role emphasizes calm, professional service during high-traffic hours and quick, discreet problem-solving to ensure memorable stays.

You will represent a world-class luxury hotel known for exceptional hospitality, integrity, and teamwork.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A focus on Ownership and accountability and bringing urgency to moments.

Responsibilities

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

Job description

Waldorf Astoria Chicago is seeking an Overnight Front Desk Ambassador to warmly welcome guests, manage arrivals and departures, and provide tailored local recommendations in the Gold Coast area. This role emphasizes calm, professional service during high-traffic hours and quick, discreet problem-solving to ensure memorable stays.

You will represent a world-class luxury hotel known for exceptional hospitality, integrity, and teamwork.