Lux Spa Concierge & Guest Experience Leader

Hilton; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Incredible travel perks

Own Hilton stock

Paid parental leave

Personalized caregiving

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Waldorf Astoria Chicago is seeking a Spa Ambassador to join our luxury spa team on Chicago's Gold Coast. In this role you will greet guests, manage spa reservations, and help deliver Forbes Travel Guide–level service in a serene, high-end environment.

We offer extensive perks, competitive hourly pay, and opportunities to grow within a globally renowned hospitality brand. Join us to create memorable experiences that elevate every guest stay.

Qualifications

• A commitment to exceptional guest service and hospitality standards.
• Ability to communicate warmly and effectively with guests and team members.
• Flexibility to work in a fast-paced luxury spa environment.

Responsibilities

• Greet and assist guests with a friendly, high-end approach.
• Manage spa reservations with a luxury-focused, detail-oriented touch.
• Enact Forbes Travel Guide standards and luxury service principles.
• Monitor facility usage to maintain a safe, relaxing environment.
• Process transactions accurately using the POS system.
• Support spa operations and assist team as needed.

Job description

Waldorf Astoria Chicago is seeking a Spa Ambassador to join our luxury spa team on Chicago's Gold Coast. In this role you will greet guests, manage spa reservations, and help deliver Forbes Travel Guide–level service in a serene, high-end environment.

We offer extensive perks, competitive hourly pay, and opportunities to grow within a globally renowned hospitality brand. Join us to create memorable experiences that elevate every guest stay.