Overnight Bellperson | Luxury Hotel Concierge

Swissôtel Hotels & Resorts; Chicago (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning & Development programs

Career growth inside property and全球

Comprehensive benefits

Job summary

Swissôtel Chicago invites you to join our luxe downtown property as an overnight guest relations associate. You will greet guests warmly, assist with luggage, open doors, and guide them through hotel facilities while delivering the attentive service our award-winning hotel is known for.

This overnight role runs 11 pm to 7:30 am and offers an hourly rate of $15.75 plus tips and a $1 overnight premium, with a comprehensive benefits package and Academy development opportunities.

Qualifications

• Service focused personality
• Excellent communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Focus on guest needs and maintain courtesy at all times

Responsibilities

• Consistently offer professional, friendly and engaging service
• Open car doors for arriving and departing guests while greeting them warmly
• Assist with the loading and unloading of luggage to and from guest vehicles
• Assist guests regarding hotel facilities in an informative and helpful way
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Reliability

Guest focus

Job description

Swissôtel Chicago invites you to join our luxe downtown property as an overnight guest relations associate. You will greet guests warmly, assist with luggage, open doors, and guide them through hotel facilities while delivering the attentive service our award-winning hotel is known for.

This overnight role runs 11 pm to 7:30 am and offers an hourly rate of $15.75 plus tips and a $1 overnight premium, with a comprehensive benefits package and Academy development opportunities.