Guest Communications Concierge

Hilton; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton's Waldorf Astoria Chicago is seeking a Communications Ambassador in Chicago's Gold Coast to provide warm, professional phone support and guest assistance, ensuring memorable stays.

You will stay informed about hotel services and operations, assist in emergency communications, and use PBX and computer tools to support daily operations. This role emphasizes hospitality, integrity, and teamwork within a renowned luxury property.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Job description

Hilton's Waldorf Astoria Chicago is seeking a Communications Ambassador in Chicago's Gold Coast to provide warm, professional phone support and guest assistance, ensuring memorable stays.

You will stay informed about hotel services and operations, assist in emergency communications, and use PBX and computer tools to support daily operations. This role emphasizes hospitality, integrity, and teamwork within a renowned luxury property.