Weekend Front Desk Concierge — Evenings

American Chemical Society; Town of Charleston (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits eligible

Shift differential 15%

Paid time off

Job summary

The American Cancer Society is seeking a Concierge to be the first point of contact, manage front desk operations, answer inquiries, and coordinate transportation. The role requires a welcoming, safe, and supportive environment and weekend work with a 15% shift differential.

Essential duties include greeting guests, handling check-in/out, providing information on amenities, and maintaining records. Strong customer service, communication, and multitasking skills are essential for success.

Qualifications

• High School Diploma or Equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation & EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Customer service

Communication

Multitasking

Microsoft Office

Phone systems

Education

High School Diploma or Equivalent

Tools

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge to be the first point of contact, manage front desk operations, answer inquiries, and coordinate transportation. The role requires a welcoming, safe, and supportive environment and weekend work with a 15% shift differential.

Essential duties include greeting guests, handling check-in/out, providing information on amenities, and maintaining records. Strong customer service, communication, and multitasking skills are essential for success.