Front Office Manager

Hotel Oceana Santa Monica; Santa Monica (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401(k) plan

Vacation and sick leave

Job summary

Hotel Oceana Santa Monica seeks a Front Office Manager to lead the front desk and guest services for a premier luxury hotel in Santa Monica. You will supervise front office staff, ensure seamless guest interactions, and work with on-site leaders to meet revenue and service goals.

Your background includes 3+ years in concierge/front desk/guest services within a luxury hotel and at least 2 years in supervision, with strong communication and organizational skills.

Qualifications

• Three years of concierge/front desk/guest service experience in a luxury hotel.
• Two years of supervisory experience in a hotel setting.
• High school diploma or GED required; hospitality degree/certification preferred.

Responsibilities

• Supervise front office staff and ensure smooth daily operations.
• Direct and coordinate front desk and guest services.
• Hire, train and develop staff; address guest concerns promptly and effectively.
• Ensure regulatory obligations are met and assist with payroll/timecard processes.

Skills

Guest service excellence

Supervisory experience

Communication skills

Attention to detail

Time management

Education

High school diploma or GED

Hospitality management degree/certification preferred

Tools

OnQ

R&I

GRO

Job description

This is a unique and exciting opportunity to join the team as a Front Office Manager at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 Million complete transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.As the Director of Front of House for the Hotel Oceana Santa Monica, you directly supervise all front office staff and ensure proper completion of all front office responsibilities for the hotel. Your goal is to achieve high guest satisfaction and unparalleled service for our current and future guests.Apply today! Then check your phone and email messages often for a message about scheduling a short phone interview.The How…You will use your five years of hotel experience (including two-plus years of front desk supervisory experience) in a four-star or five-star hotel to direct and coordinate the front desk and guest services daily. Your attention to detail will help the General Manager with other administrative responsibilities, such as preparing biweekly timecards for submission to payroll and assisting with vendor management.Your passion for the hospitality industry and deep understanding of all aspects of guest service in a hotel operation setting will be an asset as you will frequently work with the on-site leadership team to achieve revenue goals, hire, train and develop new staff, address guest concerns quickly and effectively, and ensure the hotel meets its regulatory obligations.Your friendly, efficient, and high-touch approach is perfect when engaging with guests and team members. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s front desk and bellmen.The Details…You will work a full-time hospitality schedule defined by operational needs, including weekends and holidays.Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year*.After you apply, please listen to voicemails, answer calls from unknown numbers, and check emails for a message from us regarding the next step.*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.Required Skills and AbilitiesTreats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethicsHas broad knowledge of local restaurants, nightlife, museums, current events, and attractions. Must be able to provide accurate and precise directionsAble and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilledExcellent verbal and written communication skills with the ability to write and speak clearlyTreats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentialityExcellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlinesAbility to function well in a fast-paced, high-volume environmentEducation and ExperienceA high school diploma or GED is required, or have equivalent work experience in the hospitality industry; degree or certification in hospitality or hotel management preferredPrevious Hilton software experience (OnQ, R&I, GRO, etc.)A minimum of three years prior experience in a concierge, front desk or guest service in a luxury hotel environment, plus two years of supervisory experience, is requiredPhysical RequirementsExpected work hours: Full-time on a schedule defined by operational needsTravel: NoneWork environment and physical demands:Able to frequently lift or move items weighing up to 10 pounds; occasionally needs to lift or move items weighing up to 20 poundsAble to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safelyAble to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs, stooping, kneeling, crouching, or crawling to perform functionsFLSA Status: ExemptPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.Hotel Oceana Santa Monica is an Equal Opportunity Employer.We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.