Night Auditor (Part time)

Hotel Oceana Santa Monica; Santa Monica (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation time

Sick leave

Holiday pay

Job summary

Hotel Oceana Santa Monica is seeking a Night Auditor to manage overnight front desk operations and ensure exceptional guest service at a premier oceanfront property.

Two-plus years of front desk experience, preferably in overnight shifts at luxury hotels, plus familiarity with Hilton software (OnQ, R&I, GRO) are required. This full-time role includes weekend/holiday scheduling and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Hospitality degree or certification preferred.
• Minimum of two years in front desk, overnight preferred, in a luxury hotel.
• Experience with Hilton software OnQ, R&I, GRO or equivalents.

Responsibilities

• Provide overnight front desk services to ensure guest satisfaction.
• Balance day-shift accounts and prepare vendor payments.
• Review invoices against receipts and organize daily messages for the day team.
• Address guest requests, wake-up calls, and special arrangements.
• Maintain hotel standards and assist with other Front Office duties as needed.

Skills

Customer service

Communication skills

Attention to detail

Time management

Punctuality

Education

High school diploma or GED

Hospitality degree or related certification (preferred)

Tools

OnQ

R&I

GRO

Job description

This is a unique and exciting opportunity to join the team as a Night Auditor at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 Million complete transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.As a Night Auditor, you will provide all front desk services overnight to achieve high guest satisfaction and unparalleled service for our current and future guests. If you have at least two years of front desk experience, preferably in an overnight capacity, at a luxury hotel or resort and have worked using Hilton software (OnQ, R&I, GRO, etc.), then we want you to apply today. We will schedule in-person and digital interviews for qualified candidates over the next few weeks.Apply today! Then check your phone and email messages often for a message about scheduling a short phone interview.The How…You will use your two-plus years of front desk experience in a four-star or five-star hotel to coordinate the hotel’s guest services functions daily. Your attention to detail will support the Front Office functions in other administrative responsibilities, including balancing day-shift accounts, preparing vendor payments, notating outstanding guest payments, checking invoices against receipt of supplies, and organizing messages for the day shift.You strongly desire to ensure every guest’s stay meets or even exceeds the hotel’s standards, and you enjoy providing other services for our guests, such as taking requests for wake-up calls and accommodating general and unique requests.Your friendly, efficient, and high-touch approach is perfect for engaging with guests and team members. You appropriately address guest concerns and escalate complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s front desk.The Details…You will work a full-time overnight hospitality schedule defined by operational needs, including weekends and holidays.Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six yearly holidays*.After you apply, please listen to voicemails, answer calls from unknown numbers, and check emails for a message from us regarding the next step.*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.Hotel Oceana Santa Monica is an Equal Opportunity Employer.We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Required Skills and AbilitiesTreats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethicsHas broad knowledge of local restaurants, nightlife, museums, current events, and attractions. Must be able to provide accurate and precise directionsAble and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilledExcellent verbal and written communication skills with the ability to write and speak clearlyTreats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentialityExcellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlinesAbility to function well in a fast-paced, high-volume environmentEducation and ExperienceA high school diploma or GED is required, or have equivalent work experience in the hospitality industryDegree or certification in hospitality, hotel management, accounting, or business administration preferredA minimum of three years prior experience in a concierge, front desk or guest service in a luxury hotel environment is required; at least one year of night audit work preferredCertification in emergency procedures, such as first aid, fire, and other threats, is a plusPhysical RequirementsExpected work hours: Full-time hospitality overnight schedule defined by operational needs, including weekends and holidaysTravel: NoneWork environment and physical demands:Able to frequently lift or move items weighing up to 20 pounds; occasionally needs to lift or move items weighing up to 50 poundsAble to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safelyAble to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs, stooping, kneeling, crouching, or crawling to perform functionsFLSA Status: NonexemptPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.Hotel Oceana Santa Monica is an Equal Opportunity Employer.We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.