Overnight Front Desk Auditor & Guest Services (401(k) + PTO)

Peachtree Group; Florence (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

The Night Auditor position at Peachtree Group involves completing all nightly audit functions while delivering exceptional guest service at the hotel's front desk during the overnight shift. You will assist guests with check-ins and check-outs, handle reservations, respond to inquiries, and ensure high service levels throughout the shift.

Daily duties include cash handling, updating the front desk log, greeting and registering guests, preparing express checkouts, maintaining room status, and

Responsibilities

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Job description

The Night Auditor position at Peachtree Group involves completing all nightly audit functions while delivering exceptional guest service at the hotel's front desk during the overnight shift. You will assist guests with check-ins and check-outs, handle reservations, respond to inquiries, and ensure high service levels throughout the shift.

Daily duties include cash handling, updating the front desk log, greeting and registering guests, preparing express checkouts, maintaining room status, and