Night Auditor — Guest Service & Night Audit Expert

Peachtree Group Hospitality Management; West Lafayette (IN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Résumé du poste

Peachtree Group Hospitality Management is seeking a Night Auditor to perform nightly audit functions while delivering exceptional guest service at the hotel’s front desk. The role involves assisting guests with check-ins/outs, processing reservations, and responding to inquiries during the overnight shift.

The Night Auditor will maintain cash drawer accuracy, update room status, and coordinate with Front Office leadership to ensure smooth transitions between shifts.

Responsabilités

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Description du poste

Peachtree Group Hospitality Management is seeking a Night Auditor to perform nightly audit functions while delivering exceptional guest service at the hotel’s front desk. The role involves assisting guests with check-ins/outs, processing reservations, and responding to inquiries during the overnight shift.

The Night Auditor will maintain cash drawer accuracy, update room status, and coordinate with Front Office leadership to ensure smooth transitions between shifts.