Night Auditor

Peachtree Group Hospitality Management; Florence (KY); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability and Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

The Night Auditor at Peachtree Group is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. During the overnight shift, you will assist guests with check-ins/check-outs, process reservations, and respond to inquiries to ensure a high level of service.

Responsibilities include maintaining cash drawer accuracy, updating the front desk log, greeting and registering guests, processing registrations and payments, preparing

Qualifications

• Experience in guest service is preferred.
• Familiarity with hotel front desk operations is a plus.

Responsibilities

• Perform nightly audit functions and maintain cash drawer accuracy at the start and end of shift.
• Assist guests with check-ins and check-outs, process reservations, and respond to inquiries during overnight hours.
• Maintain room status inventory and front desk logs; communicate shift information to Front Office Manager and staff.
• Greet, register, and assign rooms; process registrations and collect payments; prepare express checkouts.
• Keep lobby and bathrooms clean and presentable; ensure security and safety throughout the shift.
• Coordinate with other hotel departments to ensure high quality guest service and a smooth night shift transition.

Skills

Guest service mindset

Cash handling

Front desk communications

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.