Overnight Front Desk Auditor — Guest Service Pro

Colwen Management Inc; Foxborough (MA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Asss

Associate Discounts – Travel, Ent &Ret

Training and Development Programs

Job summary

Renaissance Boston Patriot Place Hotel, a Colwen Hotels Property, is seeking a friendly and detail-oriented Part Time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

Based at Renaissance Boston Patriot Place in Foxborough, MA, you will handle check-ins and check-outs, post charges, balance ledgers, and work

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Skills

Verbal communications

Written communications

Organizational skills

Interpersonal skills

Customer service

Local area knowledge

Microsoft Office

PMS software

Learn new software

Tools

Microsoft Office Suite

Property Management System (PMS)

Job description

Renaissance Boston Patriot Place Hotel, a Colwen Hotels Property, is seeking a friendly and detail-oriented Part Time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

Based at Renaissance Boston Patriot Place in Foxborough, MA, you will handle check-ins and check-outs, post charges, balance ledgers, and work