Front Desk Associate - Guest Experience & Local Insights

Colwen Management Inc; Framingham (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel discount travel program

Employee discounts

Job summary

Colwen Management Inc is seeking a courteous Front Desk Associate for Renaissance Framingham Hotel & Conference Center in Framingham, MA. You will greet guests, check them in and out, manage reservations, and provide local area information.

Responsibilities include coordinating with housekeeping, processing payments, and maintaining lobby standards while delivering exceptional guest service on a 7-day rotating schedule that may include nights, weekends, and holidays.

Qualifications

• One year of related hospitality experience is preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities with attention to detail.
• Friendly, professional demeanor and ability to handle guest requests.

Responsibilities

• Greet and check in/out guests at the front desk.
• Manage reservations and provide information about local area.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle payments and guest billing with accuracy and discretion.
• Maintain lobby presentation and adhere to brand standards.

Skills

Communication skills

Organization

Customer service

Verbal & written English

Problem solving

Tools

MS Office

Job description

Colwen Management Inc is seeking a courteous Front Desk Associate for Renaissance Framingham Hotel & Conference Center in Framingham, MA. You will greet guests, check them in and out, manage reservations, and provide local area information.

Responsibilities include coordinating with housekeeping, processing payments, and maintaining lobby standards while delivering exceptional guest service on a 7-day rotating schedule that may include nights, weekends, and holidays.