Overnight Front Desk Auditor | Guest Service & Finances

Kaizen Lab Inc.; Omaha (NE); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts on hotel rooms and—

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Zusammenfassung

Kaizen Lab Inc. is seeking a reliable Night Auditor to join our hotel team. The role oversees front desk operations overnight, processes guest check-ins/check-outs, and completes nightly financial and operational tasks to ensure smooth hotel operations.

The candidate should deliver outstanding customer service, manage high-volume workloads, and adapt to a fast-paced environment while handling payments and coordinating guest requests. This position offers growth opportunities within the company.

Qualifikationen

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Aufgaben

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
• Monitor and maintain inventory of supplies and equipment.
• Perform light cleaning duties, such as wiping down counters, restocking supplies, sweeping & mopping.
• Other duties as assigned such as folding laundry.

Kenntnisse

Customer service

Multitasking

Communication

Problem-solving

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

Kaizen Lab Inc. is seeking a reliable Night Auditor to join our hotel team. The role oversees front desk operations overnight, processes guest check-ins/check-outs, and completes nightly financial and operational tasks to ensure smooth hotel operations.

The candidate should deliver outstanding customer service, manage high-volume workloads, and adapt to a fast-paced environment while handling payments and coordinating guest requests. This position offers growth opportunities within the company.