Overnight Front Desk Auditor — Growth & Perks

Kaizen Lab Inc.; Omaha (NE); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

Kaizen Lab Inc. in Omaha, NE, is seeking a reliable Night Auditor to join our hotel team, overseeing overnight front desk operations, guest check-ins and check-outs, and daily financial tasks to ensure smooth hotel operations.

The ideal candidate will have strong customer service and communication skills, the ability to multitask in a fast-paced environment, and experience with hotel reservation systems and MS Office. Overnight shifts, weekends and holidays required.

Qualifications

• Prior night auditing or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage high-volume workload.
• Proficiency with computer systems, including Microsoft Office and hotel reservation software.
• Attention to detail and problem-solving abilities.
• Must work overnights, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
• Answer phone calls and respond to online inquiries promptly.
• Handle guest requests.
• Assist with check-in/check-out processes and payments, issue keys.
• Complete daily financial tasks, reconcile guest ledger, and prepare shift reports.
• Monitor and maintain inventory of supplies and equipment.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Night auditing experience

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Overnight shift

Reservation systems

Tools

Microsoft Office

Hotel Key PMS

Job description

Kaizen Lab Inc. in Omaha, NE, is seeking a reliable Night Auditor to join our hotel team, overseeing overnight front desk operations, guest check-ins and check-outs, and daily financial tasks to ensure smooth hotel operations.

The ideal candidate will have strong customer service and communication skills, the ability to multitask in a fast-paced environment, and experience with hotel reservation systems and MS Office. Overnight shifts, weekends and holidays required.