Overnight Front Desk Auditor - Guest Experience & Reports

State College Fairfield Inn; State College (Centre County); On-site; USD 31,000 - 42,000; Full time

Job summary

State College Fairfield Inn is seeking a Night Auditor to balance daily revenue and expenses and perform front desk duties during the audit shift. You will provide attentive guest service and maintain accuracy in nightly financial transactions.

The role requires a flexible schedule, including weekends and overnight hours, with strong communication skills and a background in customer service. Bilingual English/Spanish is a plus and knowledge of local attractions is helpful.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.
• Balance revenue and expense transactions for the day.
• Perform front desk duties during the audit shift.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Computer literacy

Education

High school diploma or equivalent

Job description

State College Fairfield Inn is seeking a Night Auditor to balance daily revenue and expenses and perform front desk duties during the audit shift. You will provide attentive guest service and maintain accuracy in nightly financial transactions.

The role requires a flexible schedule, including weekends and overnight hours, with strong communication skills and a background in customer service. Bilingual English/Spanish is a plus and knowledge of local attractions is helpful.