Overnight Front Desk Auditor | Guest Service & Reports

Shaner Hotels; State College (Centre County); On-site; USD 32,000 - 45,000; Full time

Job summary

Shaner Hotels is hiring a Night Auditor for the State College Holiday Inn in State College, PA. The role focuses on balancing daily revenue, performing front desk duties during the audit shift, and ensuring guest satisfaction.

Requirements include a high school diploma, at least one year of customer service experience, basic computer skills, and clear communication with guests and staff. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• The Night Auditor balances revenue and expenses for the day and performs front desk duties during the audit shift.
• Attends to guest needs and maintains guest satisfaction.
• Handles check-ins/check-outs according to hotel requirements and adheres to payment and cash handling policies.
• Generates, prints, and distributes daily reports to designated departments or personnel.

Skills

Customer service

Communication

Bilingual EN/ES

Computer skills

Education

High school diploma

Tools

POS systems

Job description

Shaner Hotels is hiring a Night Auditor for the State College Holiday Inn in State College, PA. The role focuses on balancing daily revenue, performing front desk duties during the audit shift, and ensuring guest satisfaction.

Requirements include a high school diploma, at least one year of customer service experience, basic computer skills, and clear communication with guests and staff. Bilingual English/Spanish is a plus.