Overnight Front Desk Auditor: Balance Revenue & Guest Care

Shaner Group; State College (Centre County); On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels’ State College TownePlace Suites by Marriott, a 89-room all-suite property, seeks a Night Auditor to balance daily revenue, greet guests, and support front desk operations during the overnight shift. This role requires flexibility for weekends, holidays, and overnight hours, and offers a doorway into the hospitality career with a trusted brand in Happy Valley.

Strong communication and guest service skills help you succeed; bilingual English/Spanish is a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred. Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels’ State College TownePlace Suites by Marriott, a 89-room all-suite property, seeks a Night Auditor to balance daily revenue, greet guests, and support front desk operations during the overnight shift. This role requires flexibility for weekends, holidays, and overnight hours, and offers a doorway into the hospitality career with a trusted brand in Happy Valley.

Strong communication and guest service skills help you succeed; bilingual English/Spanish is a plus.