Overnight Front Desk Lead — Guest Experience & Audit

Shaner Hotels; State College (Centre County); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Hotels is seeking a Night Auditor for Fairfield Inn & Suites State College. The role balances daily revenue/expenses while supporting front desk operations and guest services during the night shift.

The position requires a high school diploma and at least one year of customer service experience, ideally in hospitality. A bilingual English/Spanish ability is a plus, with opportunities to grow within the Shaner Hotels portfolio.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsibilities

• Attend to guests at the front desk during the night shift and balance revenue/expense transactions.
• Perform check-ins/check-outs during the audit shift and ensure accuracy of daily reports.
• Provide excellent guest service, handle inquiries, resolve issues, and communicate with day staff as needed.

Skills

Customer service

Hotel experience

Bilingual English/Spanish

Communication skills

Education

High school diploma

Tools

Computer skills

Job description

Shaner Hotels is seeking a Night Auditor for Fairfield Inn & Suites State College. The role balances daily revenue/expenses while supporting front desk operations and guest services during the night shift.

The position requires a high school diploma and at least one year of customer service experience, ideally in hospitality. A bilingual English/Spanish ability is a plus, with opportunities to grow within the Shaner Hotels portfolio.