Overnight Guest Experience & Night Audit

Fairfield Inn; Pleasant Prairie (WI); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Fairfield Inn is seeking a Night Auditor to support guests through overnight operations, accurate transaction processing, and reporting. You will welcome guests, verify billing, and ensure smooth check-in/out while maintaining brand standards and confidentiality.

The role requires strong communication, 2+ years in customer service (hospitality preferred), and a High School diploma. Overnight availability and physical stamina are essential for success in this position.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled
• Thank departing guests, verify accurate billing, and encourage return visits
• Effectively engage with guests through phone or electronic communication consistent with brand standards
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
• Communicate with hotel departments to ensure timely delivery of guest expectations and resolution of issues
• Listen to guests and address concerns, seeking feedback for continuous improvement
• Maintain professionalism consistent with brand and company expectations
• Know and communicate hotel emergency procedures; assist guests in emergencies
• If applicable, maintain balance and security of house bank and log all transactions

Skills

Customer service

Communication

Education

High School diploma

Job description

Fairfield Inn is seeking a Night Auditor to support guests through overnight operations, accurate transaction processing, and reporting. You will welcome guests, verify billing, and ensure smooth check-in/out while maintaining brand standards and confidentiality.

The role requires strong communication, 2+ years in customer service (hospitality preferred), and a High School diploma. Overnight availability and physical stamina are essential for success in this position.