Overnight Front Desk Attendant

UFC GYM; Brea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

UFC GYM in Brea, California, is seeking a Front Desk Customer Service representative to ensure guests and members are warmly greeted and assisted. The role requires strong interpersonal skills, a friendly attitude, and an emphasis on customer service focus.

The ideal candidate must possess a high school diploma or GED and current CPR/AED certification. Responsibilities include monitoring retail goals, maintaining a clean front desk, and addressing member inquiries promptly.

Qualifications

• Possess strong interpersonal and communication skills, including telephone etiquette.
• Understands and follows oral and written instructions.
• Able to perform tasks with accuracy and attention to detail.

Responsibilities

• Greet and assist guests and members warmly.
• Answer incoming calls professionally.
• Monitor retail goals and ensure they are met.
• Keep front desk and lobby neat and clean.

Skills

Energetic and friendly personality

Strong interpersonal skills

Customer service focus

Ability to multi-task

Education

High school diploma or GED

Current CPR/AED certification

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check‑in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi‑task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification