Front Desk Attendant

World Gym - PT Fitness; Glen Burnie (MD); On-site; USD 28,000 - 38,000; Full time

Job summary

World Gym in Glen Burnie is seeking a Front Desk Attendant to serve as the lead customer service contact for all members and guests. You will be responsible for greeting and checking in members, selling products and services, and resolving member complaints.

The ideal candidate is highly motivated and energetic with excellent communication skills. Experience in customer service is required, and health club or hospitality experience is preferred. Certifications in CPR and First Aid must be completed within 60 days of hire.

Qualifications

• Must have experience in customer service.
• Experience in health club or the hospitality industry is preferred.
• Certifications in CPR, First Aid, and AED must be obtained within 60 days of hire.

Responsibilities

• Greets and checks in all members and guests.
• Sells all products and services.
• Acts as liaison between members and Membership Office.
• Schedules for both Skin Care and Massage Offices.
• Answers and directs all incoming phone calls.
• Fields all member complaints and concerns.
• Performs Opening and Closing Procedures for the club.
• Maintains professionalism when not assisting members.

Skills

Highly motivated and energetic

Excellent communication and interpersonal skills

Organizational skills

Strong attention to detail

Ability to multi-task

Understanding of health club operations

Team player

Education

Experience in customer service

Experience in health club or hospitality industry

CPR, First Aid, and AED certifications

Job description

JOB SUMMARY

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and checks in all members and guests
• Sells all products and services
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Skin Care and Massage Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Performs Opening and Closing Procedures for the club if assigned those shifts
• Responsible for keeping both Program and Check-In desks clean, neat, and orderly
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Creates the “First Impression”
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multi-task
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Must have experience in customer service
• Experience in health club or the hospitality industry is preferred
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)