Front Desk Representative Overnight

UFC GYM; Miami (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

UFC GYM in Miami, Florida is seeking a Front Desk Customer Service representative to warmly greet guests and provide assistance. Key duties include answering calls, ensuring member check-in procedures, and maintaining a clean front desk area.

The ideal candidate should possess strong interpersonal skills and a positive attitude, with a high school diploma or GED and CPR/AED certification.

Qualifications

• Must have a friendly, outgoing personality.
• Strong communication skills, including telephone etiquette.
• Ability to follow instructions accurately.

Responsibilities

• Greet guests and members warmly and assist promptly.
• Answer incoming calls in a professional manner.
• Monitor cleanliness of front desk and lobby at all times.

Skills

Energetic and friendly personality

Strong interpersonal skills

Customer service focus

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check‑in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi‑task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification