OVERNIGHT Front Desk Attendant

UFC GYM NORTH BRUNSWICK; North Brunswick Township (NJ); On-site; USD 16,531 - 20,664; Part time

Job summary

UFC GYM NORTH BRUNSWICK is looking for a Front Desk Attendant to deliver superior customer service during the night shift (10pm-6am, Monday to Friday). You will welcome members and guests, maintain cleanliness, and assist with club operations.

The ideal candidate should be energetic, friendly, and possess strong communication skills, with a focus on customer service. A high school diploma or GED and current CPR/AED certification are required.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus, diplomacy, and professionalism.

Responsibilities

• Ensure guests and members are warmly greeted and promptly assisted.
• Keep front desk and lobby neat and clean at all times.
• Respond effectively to member questions, requests, and concerns.

Skills

Energetic personality

Strong interpersonal skills

Customer service focus

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

Front Desk Attendant

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests during 10pm-6am, Mon-Friday.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Front Desk Customer Service:
  • Ensures that guests and members are warmly greeted and promptly assisted.
  • Cleaning Front desk area, locker rooms and wiping down the gym equipment.
  • Ensures incoming calls are answered in a professional and efficient manner.
  • Ensures proper member check-in procedures are followed.
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve.
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
  • Immediately reports or escalates to management any unsafe conditions or emergency situations.
• Club Operations and Administration:
  • Keeps front desk and lobby neat and clean at all times.
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals.
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments.
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club.

REQUIRED QUALIFICATIONS

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• High school diploma or GED required.
• Current CPR/AED certification.