Overnight Front Desk Associate — Gym Guest Champion

Planet Fitness; Town of Amherst (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to warmly welcome members, handle inquiries, process payments, and promote club benefits.

The role requires strong communication, the ability to work a rotating overnight schedule, and a commitment to clean, friendly service in a retail fitness environment. Benefits include competitive pay, 401(k), health plans, and a free Black Card membership.

Qualifications

• Six months face-to-face customer service in retail required.
• 1 year fitness experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Greet and assist members, and process check-ins and check-outs.
• Answer phone calls promptly and knowledgeably.
• Resolve member concerns with courteous service.
• Maintain club cleanliness for up to 50% of shift.
• Handle payments, give change and receipts.
• Explain promotions and product benefits to members.
• Work on a flexible rotating overnight schedule.

Skills

Verbal communication

Written communication

Customer service

Team player

Problem solving

Self-starter

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to warmly welcome members, handle inquiries, process payments, and promote club benefits.

The role requires strong communication, the ability to work a rotating overnight schedule, and a commitment to clean, friendly service in a retail fitness environment. Benefits include competitive pay, 401(k), health plans, and a free Black Card membership.