Overnight Front Desk Agent — Member Experience Champion

Planet Fitness; Derry (NH); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Flexible Spending Accounts

Tuition Reimbursement

Employee Discounts

Engaging team events

Job summary

Planet Fitness in New Hampshire seeks an Overnight Front Desk Associate to deliver a superior member experience during overnight hours, maintaining the Judgement Free Zone culture. You will greet members, assist with check-ins, promote the club experience, handle memberships, answer phones, conduct tours for prospective members, process retail transactions, and keep the club clean and safe for every guest.

You will ensure restrooms and equipment are clean, follow safety policies, and contribute

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

Skills

Customer service

Communication

Punctuality

Reliability

Empathy

Integrity

Job description

Planet Fitness in New Hampshire seeks an Overnight Front Desk Associate to deliver a superior member experience during overnight hours, maintaining the Judgement Free Zone culture. You will greet members, assist with check-ins, promote the club experience, handle memberships, answer phones, conduct tours for prospective members, process retail transactions, and keep the club clean and safe for every guest.

You will ensure restrooms and equipment are clean, follow safety policies, and contribute