Front Desk Guest Services Associate - Flexible Shifts

Shaner Hotels; Lebanon (Lebanon County); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Agent for Lebanon Townplace Suites, located in Lebanon, PA. The role involves providing superior guest services, processing check-ins/check-outs, and handling payments according to hotel requirements.

Qualifications include a high school diploma, customer service experience, and bilingual skills in English and Spanish being a plus. The position requires flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services during check‑in/check‑out.
• Process all payments according to hotel requirements.
• Resolve discrepancies with Housekeeping.

Skills

Customer service experience

Ability to communicate effectively

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

Shaner Hotels is seeking a Front Desk Agent for Lebanon Townplace Suites, located in Lebanon, PA. The role involves providing superior guest services, processing check-ins/check-outs, and handling payments according to hotel requirements.

Qualifications include a high school diploma, customer service experience, and bilingual skills in English and Spanish being a plus. The position requires flexibility to work varied shifts, including weekends and holidays.