Onsite Hotel Operations Lead — Guest Experience

GIRI Hotels; Lebanon (NH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k with employer match

DailyPay option

Employee discounts at participating호텔s

Job summary

Residence Inn Lebanon in Lebanon, NH is seeking an experienced Assistant General Manager to support the General Manager in planning and overseeing daily hotel operations. The role emphasizes guest satisfaction and budget adherence, with on-site responsibilities and leadership of hotel teams.

The candidate will supervise Front Desk, Reservations, and Housekeeping, interact with guests, and help drive profitability while maintaining brand standards and compliance with company policies.

Qualifications

• 2+ years in hospitality management or supervisory roles.
• Experience overseeing Front Desk, Reservations, and Housekeeping preferred.
• Strong customer service focus and ability to exceed guest expectations.
• Ability to communicate clearly with guests, management, and staff.

Responsibilities

• Assist General Manager in day-to-day hotel operations.
• Oversee Front Desk, Reservations, and Housekeeping as needed.
• Interface with guests to address concerns and ensure satisfaction.
• Collaborate with department heads to maintain profitability and standards.
• Ensure compliance with policies and procedures and HR activities.
• Coordinate with corporate for accounting and payroll processes.

Skills

Hospitality experience

Managerial experience

Customer service

Communication skills

PMS / OTAs / POS / Microsoft Outlook

Team leadership

Tools

PMS systems

MS Outlook

POS systems

Job description

Residence Inn Lebanon in Lebanon, NH is seeking an experienced Assistant General Manager to support the General Manager in planning and overseeing daily hotel operations. The role emphasizes guest satisfaction and budget adherence, with on-site responsibilities and leadership of hotel teams.

The candidate will supervise Front Desk, Reservations, and Housekeeping, interact with guests, and help drive profitability while maintaining brand standards and compliance with company policies.