Front Desk Agent | Lebanon Townplace Suites

Shaner Hotels; Lebanon (Lebanon County); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Agent for Lebanon Townplace Suites, located in Lebanon, PA. The role involves providing superior guest services, processing check-ins/check-outs, and handling payments according to hotel requirements.

Qualifications include a high school diploma, customer service experience, and bilingual skills in English and Spanish being a plus. The position requires flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services during check‑in/check‑out.
• Process all payments according to hotel requirements.
• Resolve discrepancies with Housekeeping.

Skills

Customer service experience

Ability to communicate effectively

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

Front Desk Agent | Lebanon Townplace Suites

Lebanon, PA, United States (On-site)

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints, ensuring guest satisfaction.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Info

• Job Identification 236015
• Posting Date 06/17/2026, 04:30 PM
• Locations 106 Blackford Blvd, Lebanon, PA, 17042, US (On-site)