Front Desk Agent - Fairfield inn by Marriott

The Ghoman Group; Lebanon (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

1 week paid vacation (after Year 1)

2 weeks paid vacation (starting Year 2

$1,000 sign-on bonus (paid as $100/月)

Job summary

The Ghoman Group is hiring a Front Desk Agent / Night Auditor at Fairfield by Marriott Inn & Suites Lebanon in Indiana. You will welcome guests, check in/out, handle inquiries, process payments, and balance cash at shift end, while coordinating with restaurant and other departments to ensure guest satisfaction.

Requirements include a high school diploma, 1+ year front desk experience, professional appearance, strong communication, and ability to stand for long periods; in-person interviews only.

Qualifications

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Hotel Experience

Customer service

Education

High school diploma or suitable equivalent

Job description

$1000 Joining Bonus Available
Front Desk Agent / Night Auditor – Now Hiring

Must have Hotel Experience

Pay Rate: $15 – $22 per hour

Perks & Benefits:

• 1 week paid vacation (after Year 1)
• 2 weeks paid vacation (starting Year 2)
• $1,000 sign-on bonus (paid as $100/month on the 15th)

Job responsibilities :

Front Desk Agent Job Description:

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

*Address -Fairfield by Marriott Inn & Suites Lebanon ,
410 Gateway Ave, Lebanon, IN 46052, United States

*Joining: Immediately !!!

*NOTE - The interview is in-person only. No virtual hirings.

Front Desk Agent Responsibilities:

1. 1. Greeting and thanking guests in a sincere, friendly manner.
2. 2. Checking guests in on arrival and out on departure.
3. 3. Posting charges to appropriate guest accounts.
4. 4. Anticipating and addressing guests' needs, and resolving their problems and complaints.
5. 5. Assisting guests with disabilities.
6. 6. Operating switchboard and assisting with inquiries.
7. 7. Assisting the reservations manager with taking reservations.
8. 8. Collaborating and communicating with other internal departments to ensure guest satisfaction.
9. 9. Complying with company procedures and safety policies.
10. 10. Performing duties on a daily checklist.

Job Qualification :

Front Desk Agent Requirements:

1. 1. High school diploma or suitable equivalent.
2. 2. 1+ years of front desk agent experience preferred.
3. 3. Well-groomed, professional appearance.
4. 4. Outstanding written and verbal communication skills.
5. 5. Team player.
6. 6. Physically agile, and able to stand for extended periods.
7. 7. Available to work shifts, over weekends, and on public holidays.