Guest Experience Specialist

Residence Inn by Marriott; Concord (NH); On-site; USD 32,000 - 38,000; Full time

Job summary

Residence Inn by Marriott in Concord, NH is seeking a Guest Service Agent to welcome guests and deliver exceptional service. You will be the first and last face guests see during their stay, ensuring smooth check-ins, accurate records, and helpful local recommendations.

The role emphasizes a friendly, professional demeanor, attention to detail, and the ability to stay organized in a fast-paced environment. Evening and weekend availability is required.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable using basic math, including addition, subtraction, multiplication, and division.
• Strong problem-solving abilities and professional judgment.
• Must be available to work evenings and weekends.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Create positive first impressions during check-in and stay.
• Answer calls and inquiries regarding hotel services, amenities, directions, and local attractions.
• Manage reservations—booking, modifying, confirming, and canceling stays.
• Maintain accurate guest records and room availability.
• Process check-ins and check-outs efficiently and accurately.
• Handle billing, payments, and cash transactions with attention to detail.
• Assist guests with luggage as needed.
• Coordinate restaurant reservations, transportation, and local entertainment.
• Promote hotel and Marriott loyalty programs and special offers.
• Complete daily shift responsibilities and operational checklists.
• Collaborate with team members to ensure a seamless guest experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Math skills

Education

High school diploma or GED

Job description

Residence Inn by Marriott in Concord, NH is seeking a Guest Service Agent to welcome guests and deliver exceptional service. You will be the first and last face guests see during their stay, ensuring smooth check-ins, accurate records, and helpful local recommendations.

The role emphasizes a friendly, professional demeanor, attention to detail, and the ability to stay organized in a fast-paced environment. Evening and weekend availability is required.