Overnight Front Desk Agent — Guest Service Pro

GOEBEL FIXTURE COMPANY; Sharon (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance

Short/Long term disability

401k with employer match

Employee discounts

On-demand pay (DailyPay)

Referral bonus

Bonuses for guest satisfaction

Growth opportunities

Job summary

Best Western Plus The Inn at Sharon/Foxboro is seeking an Overnight Guest Services Agent in Sharon, MA. You will handle guest registration, reservations, and inform guests about local attractions. A customer-service focus and prior service experience are desired for a friendly, efficient operation.

Responsibilities include checking guests in/out, taking payments, and assisting with special requests while maintaining hotel standards and delivering a positive guest experience.

Qualifications

• Customer service oriented and friendly demeanor.
• Experience with hotel front desk or guest services is a plus.
• Proficiency in English required.

Responsibilities

• Greet and check in/out guests, issue room keys and explain amenities.
• Handle reservations via phone, online, and walk-ins.
• Process payments and resolve discrepancies.
• Address guest requests and resolve issues promptly.
• Coordinate with other staff to meet guest needs.

Skills

Customer service

Front desk

Reservations

Cash handling

English proficiency

Education

High school diploma

Tools

Microsoft Office

POS systems

Job description

Best Western Plus The Inn at Sharon/Foxboro is seeking an Overnight Guest Services Agent in Sharon, MA. You will handle guest registration, reservations, and inform guests about local attractions. A customer-service focus and prior service experience are desired for a friendly, efficient operation.

Responsibilities include checking guests in/out, taking payments, and assisting with special requests while maintaining hotel standards and delivering a positive guest experience.