Front Desk Pro: Guest Service & Reservations

GOEBEL FIXTURE COMPANY; Brunswick (ME); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Referral bonuses

Guest score bonuses

Career growth opportunities

Job summary

Best Western Plus Brunswick Bath in Brunswick, Maine is seeking a friendly Guest Service Agent to manage check-ins, reservations, and guest information. You will be the first point of contact, delivering courteous service and addressing guest needs with a smile.

The role is full-time, onsite, with 32-40 hours per week, requiring English proficiency and a willingness to learn new systems. Prior hospitality experience is valued and opportunities for growth are available.

Qualifications

• Customer service oriented with a friendly demeanor.
• Experience in hotel/front desk is preferred.
• Ability to handle payments and guest inquiries.

Responsibilities

• Register guests and process check-in/check-out.
• Manage reservations via phone, online, and in person.
• Explain hotel amenities and local attractions.
• Address guest issues promptly and professionally.
• Coordinate with other staff to maintain room readiness.

Skills

Customer service

Hospitality

English proficiency

Second language bonus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Best Western Plus Brunswick Bath in Brunswick, Maine is seeking a friendly Guest Service Agent to manage check-ins, reservations, and guest information. You will be the first point of contact, delivering courteous service and addressing guest needs with a smile.

The role is full-time, onsite, with 32-40 hours per week, requiring English proficiency and a willingness to learn new systems. Prior hospitality experience is valued and opportunities for growth are available.