Night Front Desk Pro: Guest Services, Flexible Hours

GOEBEL FIXTURE COMPANY; Norwood (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Optional 401k with employer match

Employee discounts at participating h

DailyPay on-demand pay

Refer a friend – bonus

Name recognition bonus

Growth opportunities

Job summary

Holiday Inn Express Norwood is seeking an Overnight Guest Services Agent to join our team. This part-time role involves guest registration, making reservations, and providing information about the hotel and area.

You will be the first point of contact for guests, delivering exceptional service in a fast-paced environment. Responsibilities include check-in/out, handling payments, resolving issues, and guiding guests on local attractions.

Qualifications

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Part Time 16 hours per week for Overnight;Must be flexible;Weekends/ Holidays
• Previous hotel and Opera PMS experience preferred. Must work every Thursday and Sunday overnight. 11PM-7AM
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Responsibilities

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Opera PMS

Microsoft Office

Job description

Holiday Inn Express Norwood is seeking an Overnight Guest Services Agent to join our team. This part-time role involves guest registration, making reservations, and providing information about the hotel and area.

You will be the first point of contact for guests, delivering exceptional service in a fast-paced environment. Responsibilities include check-in/out, handling payments, resolving issues, and guiding guests on local attractions.