Over Night Front Desk Agent

Best Western International; Secaucus (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Team-oriented environment

Development opportunities

Competitive compensation

Growth potential

Job summary

Best Western International in Secaucus, NJ is seeking an overnight front desk associate who delivers welcoming, professional guest service during late hours. You will check guests in/out, handle inquiries, and manage transactions with accuracy.

The role emphasizes calm, attentive service, independent work, and coordination with housekeeping and maintenance to ensure guest satisfaction. Previous hospitality experience is preferred, with strong communication and basic math skills.

Qualifications

• Prior front desk or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight hours.
• Attention to detail in handling transactions.

Responsibilities

• Greet and assist guests with check-in, check-out, and general property inquiries.
• Respond promptly and professionally to guest requests, concerns, and service needs.
• Process reservations, payments, and account updates accurately.
• Maintain a secure and organized front desk environment throughout the shift.
• Monitor property activity and follow established safety and security procedures.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Complete shift reports, logs, and other required documentation.
• Provide clear communication to the next shift regarding guest issues, tasks, and priorities.
• Support additional front desk and operational duties as needed.

Skills

Hospitality experience

Customer service

Communication skills

Professional demeanor

Attention to detail

Tools

POS systems

Office software

Phone systems

Job description

Overview

We are seeking a professional, customer-focused individual to provide exceptional overnight front desk support in a fast-paced hospitality environment. This role is ideal for someone who enjoys creating a welcoming experience for guests, handling administrative tasks with accuracy, and maintaining a calm, attentive presence during overnight hours.

Responsibilities

• Greet and assist guests with check-in, check-out, and general property inquiries.
• Respond promptly and professionally to guest requests, concerns, and service needs.
• Process reservations, payments, and account updates accurately.
• Maintain a secure and organized front desk environment throughout the shift.
• Monitor property activity and follow established safety and security procedures.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Complete shift reports, logs, and other required documentation.
• Provide clear communication to the next shift regarding guest issues, tasks, and priorities.
• Support additional front desk and operational duties as needed.

Qualifications

• Previous experience in hospitality, guest services, or front desk operations preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, calm, and solution-oriented in a variety of situations.
• Excellent attention to detail and organizational skills.
• Comfortable using computers, phone systems, and standard office software.
• Ability to work independently during overnight hours.
• Basic math skills and accuracy in handling transactions.
• Dependable attendance and punctuality.

Preferred Skills

• Experience with property management systems or hospitality software.
• Knowledge of safety, security, and emergency response procedures.
• Ability to multi-task while maintaining a high level of service.
• Bilingual communication skills are a plus.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to develop customer service and hospitality skills.
• Competitive compensation based on experience.
• Potential for growth within the organization.

Work Environment

This position requires availability for overnight shifts, weekends, and holidays as needed. The ideal candidate will be dependable, service-driven, and able to maintain a polished and professional presence throughout the shift.